Privacy Policy

Here on CreateBiz Emall Sdn Bhd, our management will fully comply to the Malaysian Personal Data Protection Act 2010 (PDPA).

The following are the privacy policy which CreateBiz will adhere to in specific:-

A. Buyers are only required to provide CreateBiz Emall Sdn Bhd the following details for buyers purchase records, receipt, delivery, return/refund, ease of future purchase and browsing purposes only use

·      Buyers full name as per NRIC

·      Buyers NRIC number

·      Buyers Gender and/or Preferred Salutation

·      Buyers expected Delivery Address

·      Buyers Email

·      Buyers User Login Name and Password

·      Buyers Contact Number

·      Buyers Chat with CreateBiz and/or Sellers

·      Buyers Complaints Details, Documentations, and/or other Evidences

·      Buyers feedback/reviews comments, photos, and video recordings

·      Buyers purchase, searchers and browsing history

CREATEBIZ EMALL SDN BHD will not collect any of your bank account, credit card, debit card, and/or any online payment details. Such payment details will only be collected by our appointed online payment vendor (ipay88), who is an approved Payment Card Industry Data Security Standard (PCI DSS) compliance vendor approved by the Malaysian Government.

B. Sellers/Vendors are only required to provide CreateBiz Emall Sdn Bhd the following details for buyers purchase records, receipt, delivery, return/refund purposes only use

·      Sellers full name as per NRIC

·      Sellers Gender and/or Preferred Salutation

·      Sellers expected Delivery Address

·      Sellers Email

·      Sellers User Login Name and Password

·      Sellers Contact Number

·      Sellers Chat with CreateBiz and/or Buyers

·      Sellers Defenses, Disputes Details, Documentations, and/or other Evidences

·      Sellers feedback/reviews comments, photos, and video recordings

·      Sellers adverting materials, banners, posters, and/or videos

·      Sellers Suruhanjaya Syarikat Malaysia (SSM) documents

·      Sellers License to Sell/Re-sell products (Especially Food & Beverages Products)

·      Sellers product authentication documents (for certain trademarked, Patented, and IP related brands/product)

CREATEBIZ EMALL SDN BHD will not disclose any of sellers’ data mentioned above, unless a complaint has been filed against the seller by buyers and/or any even potential buyers. 

The following data will be collected strictly for payment and refund purposes. 

·      Sellers NRIC number

·      Sellers Bank Account Name, Account Holders Name, Account Number, Branch Location (For Createbiz to bank in sellers’ profit)

C. Should a GPS, WIFI locator be necessary for both Buyers and Sellers, such data will be collected solely for the purpose to authenticate your delivery address/location and/or additional postage pricing.

D. By using the Services, registering for an account with CreateBiz, visiting our Platform, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to CreateBiz collecting, using, disclosing and/or processing your personal data as described herein. IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR PLATFORM. If we change our Privacy Policy, we will notify you including by posting those changes or the amended Privacy Policy on our Platform. We reserve the right to amend this Privacy Policy at any time. To the fullest extent permissible under applicable law, your continued use of the Services or Platform, including placing of any orders, shall constitute your acknowledgment and acceptance of the changes made to this Privacy Policy.

E. In respond to legal processes or to comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction or where we have a good faith belief that such disclosure is necessary, including, without limitation, meeting the requirements to make disclosure under the requirements of any law binding on CreateBiz or on its related corporations or affiliates (including, where applicable, the display of your name, contact details and company details)

F. To prevent or investigate any actual or suspected violations of our Terms of Service, fraud, unlawful activity, omission or misconduct, whether relating to your use of our Services or any other matter arising from your relationship with us; 

to respond to any threatened or actual claims asserted against CreateBiz or other claim that any Content violates the rights of third parties

G. We implement a variety of security measures and strive to ensure the security of your personal data on our systems. User personal data is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems.  However, there can inevitably be no guarantee of absolute security.

F. If you or your child under the age of 21. We do not knowingly collect or maintain any personal data or non-personally-identifiable information from anyone under the age of 21 nor is any part of our Platform or other Services directed to children under the age of 21.  As a parent or legal guardian, please do not allow such children under your care to submit personal data to CreateBiz. In the event that personal data of a child under the age of 21 in your care is disclosed to CreateBiz, you hereby consent to the processing of the child’s personal data and accept and agree to be bound by this Policy on behalf of such child. We will close any accounts used exclusively by such children and will remove and/or delete any personal data we believe was submitted without parental consent by any child under the age of 21.

G. Your personal data and/or information may be transferred to, stored or processed outside of your country for one or more of the Purposes. In most cases, your personal data will be processed by us in Singapore, where our servers are located. CreateBiz will only transfer your information overseas in accordance with Privacy Laws.

H. You may withdraw your consent for the collection, use and/or disclosure and/or request deletion of your personal data in our possession or under our control by sending an email to our Personal Data Protection Officer at, and we will process such requests in accordance with this Privacy Policy and our obligations under the Privacy Laws and other applicable law. However, your withdrawal of consent may mean that we will not be able to continue providing the Services to you and we may need to terminate your existing relationship and/or the contract you have with us.

If you have any questions or concerns about our privacy practices, we welcome you to contact us by e-mail at

Last modified: 01 APRIL 2022

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