Logistic (Delivery) Policy

Dear Buyers and Sellers on CreateBiz,

Firstly, thank you for using CREATEBIZ EMALL. 

Please read and adhere to the following logistics policy prepared by CreateBiz Emall Sdn Bhd management:-

1. As of May 2022, CreateBiz will bill the buyer a blanket RM1 for every delivery within East and/or West Malaysia, Vendors and Suppliers are to calculate and include your own delivery cost into your selling price by default.

2. As soon as Buyers agrees to the product pricing, and delivery charges, the buyers will then pay CreateBiz via our Check-Out Cart online payment system. 

3. Upon payment confirmation, Sellers will receive an Order Notification in seller’s Store Management System. Sellers have 4-days to pack and send-out the order, otherwise a penalty and warning will be sent to sellers. 

4. Upon receiving this orders, Sellers/Vendors are to immediately properly packed the product (exactly as sellers described in the product listing as buyers purchased). Sellers are allowed to pick and choose any logistic company they deem most convenient, safe, and efficient to the sellers. 

5. Sellers are to then key the Shipping Notes (available on the shipping print-out via any logistic company the seller had chosen) into CreateBiz Order Tracking System. Buyers may use this to track the location of the product using the logistic companies’ tracking systems.

6. Once the buyers received the product (date will be based according to the shipping note delivery confirmation), buyers have 7-days to file any return/refund cases to CreateBiz Customer Care. Should there be no claims filed by buyers, buyers are encouraged to immediately click the Product Received button (available online on every purchase history/status). Dear Buyers, please take note that this button will be auto-submitted after 7-days of item delivered (unless a Return/Refund complaint is filed within 7-days). 

For further details, please read the CreateBiz Return and/or Refund Policy.

Last but not least, CreateBiz Management wish to encourage all Sellers to be mindful of environmentally friendly packaging, without sacrificing the safety of the product. As we are here to build a better future for all our Young Entrepreneurs, we aim to upgrade to a very environmentally friendly solutions for all our buyers and also our sellers. Please stay tune to our logistics upgrades.

If you have any questions or concerns about our logistic practices, we welcome you to contact us by e-mail at operations.createbiz@gmail.com.

Last modified: 01 APRIL 2022